Shipping & Returns
Shipping Policy
Thank you for shopping with us! Below, you’ll find detailed information about our shipping process to ensure a smooth experience.
Processing Time
All orders are custom-made to ensure the highest quality. Please allow 2–5 business days for order processing, production, and quality checks before shipping.
Shipping Time
Once your order is processed, it will be shipped directly to your address. Delivery times vary by location but typically take 6–15 business days depending on the shipping destination.
Tracking Your Order
Once your order has shipped, you’ll receive a confirmation email with tracking details so you can monitor your shipment’s progress.
Questions?
If you have any questions or concerns about your shipment, feel free to reach out to us at hello@travelerathreads.shop
Return & Exchange Policy
At Travel Era Threads, we take pride in creating custom, high-quality products for our customers. As each item is made to order, we are unable to accept returns or exchanges unless the product arrives damaged, defective, or significantly different from the description.
Eligibility for Returns or Exchanges
We accept returns or exchanges under the following circumstances:
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The item arrived damaged or defective.
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The item received is incorrect or significantly differs from the product description.
Please note: We cannot accept returns or exchanges for sizing issues or buyer’s remorse as all products are custom-made.
How to Request a Return or Exchange
If your order qualifies for a return or exchange, please email us at hello@travelerathreads.shop with the following information:
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Your Full Name
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Order Number
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Reason for the Return or Exchange (Include photos of the issue, if applicable, for faster processing.)
Timeline for Returns & Exchanges
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Requests must be submitted within 30 days after the estimated delivery date.
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Once your request is reviewed and approved, we’ll provide further instructions on how to proceed.
Refunds
If a return is approved, a refund will be issued to your original payment method within 7–10 business days after the item is received and inspected.
Questions?
If you have any questions, don’t hesitate to reach out to us at hello@travelerathreads.shop. We’re here to assist you!